It is our intention to provide you with a high level of customer service at all times

If you wish to make a complaint about our service we have a formal complaints procedure. In the first instance, please contact:

Stephen Proctor, UKGlobal Risk Solutions Ltd, 1 City Road East, Manchester, M15 4PN.

Telephone 0161 228 3611 or Email:

We shall supply you with a copy of our complaints procedure upon receipt of a complaint or at any time upon request.

If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0800 023 4567 or at

Alternatively, if your complaint relates to an insurance policy issued by a Lloyds underwriter you can refer the matter to the Complaints Team at Lloyds. The contact details are:

Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent ME4 4RN. Telephone: 020 7327 5693. Fax: 020 7327 5225. E-Mail:

If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service - this process is free and conducted entirely online. 

You can access the ODR platform on